Privacy Policy

Your Privacy is our Priority

1. Introduction ChiroMate ("we," "us," or "our") operates the website https://www.chiromate.ai and provides AI automation services for chiropractic clinics. We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information, including data received from third-party platforms like Facebook and Instagram ("Platform Data").

2. Information We Collect We may collect the following types of information:

  • Account Information: Name, email address, and business details provided when you sign up.

  • Platform Data: When you connect your Facebook or Instagram Business accounts to ChiroMate, we receive data authorized by you, such as:

    • Incoming messages and comments (to provide automated AI responses).

    • Public profile names and IDs of users interacting with your page.

    • Lead information (if you use our lead management features).

  • Usage Data: Information about how you use our software to improve our services.

3. How We Use Your Information We use your data solely to provide the ChiroMate services, including:

  • Automating responses to patient inquiries on your behalf.

  • Managing appointment bookings and follow-ups.

  • Syncing lead data to your CRM.

  • Improving our AI models and customer support.

4. Data Sharing and Disclosure We do not sell your personal data. We may share data only with:

  • Service Providers: Third-party vendors (e.g., cloud hosting, AI processing providers) who assist in operating our service. They are bound by confidentiality agreements.

  • Legal Requirements: If required by law or to protect our rights.

5. Data Retention We retain Platform Data only as long as necessary to provide our services or as required by law. If you disconnect your Facebook/Instagram account, we will stop collecting new data.

6. Facebook User Data Deletion Instructions In compliance with the Meta Platform Policy, we provide a simple way for users to request the deletion of their data.

If you are a user who has interacted with a ChiroMate-powered page, or a client using our software, you may request the deletion of your data by following these steps:

  1. Send an email to our Data Protection Officer at: finn@chiromate.ai

  2. Subject Line: Please use "Data Deletion Request"

  3. Body: Include your name and the specific data you wish to have removed (e.g., "Delete my account and all message history").

Upon receiving your request, we will:

  • Verify your identity.

  • Delete the relevant data from our systems within 30 days.

  • Send you a confirmation email once the process is complete.

7. Contact Us If you have questions about this policy, please contact us: